Refund policy

At MyCrazy, you are our top priority, and we want to ensure your satisfaction. We accept exchanges or returns within 14 calendar days from the moment the package is delivered.

If you need to make an exchange or return, please send an email to hello@bemycrazy.com, and we will guide you through the process.

Garments must be tried on with underwear. Returned items must be CLEAN and in the same condition as when we sent them. We will only accept products that are in their original state, unworn, unaltered, and undamaged, with all original tags attached. Exchanges or returns that do not comply with our policy will not be accepted.

Shipping costs for exchanges or returns are the customer’s responsibility. In the case of a return, the product amount will be refunded, but shipping costs are non-refundable. We recommend using a secure, insured, and trackable shipping service, as we cannot be held responsible for any items that do not reach our facilities in Spain.