FAQs
At My Crazy, we want to resolve all the doubts that may arise during, before or after the purchase process on our website. For this reason, we have compiled the frequently asked questions that you ask us most in order to solve your problems more quickly.
How secure is my payment information on your website?
We prioritize the security of your payment information. Our website employs industry-standard encryption methods to safeguard your data during transactions.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways.
How do I track my order?
Once your order is processed and shipped, you'll receive a tracking number via email. You can use this number to track your package through our website or the shipping carrier's website.
Can I return or exchange items if I'm not satisfied?
Yes, we have a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page for detailed instructions and any applicable terms and conditions.
What should I do if my package is lost or damaged during shipping?
In the rare event that your package is lost or damaged, please contact our customer support team immediately. We'll work with the shipping carrier to resolve the issue and ensure you receive your order or a refund.
Are there any additional charges such as taxes or shipping fees?
Taxes and shipping fees may vary depending on your location and the items in your order. These charges will be clearly displayed at checkout before you finalize your purchase.
How can I contact customer support?
You can reach our customer support team via email, phone, or live chat. Our contact information is listed on our website's Contact Us page.
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions to our valued customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.
Do you ship internationally?
Yes, we offer international shipping to many countries around the world. Shipping times and fees may vary depending on your location.
How can I update my account information or track my order history?
You can easily update your account information and track your order history by logging into your account on our website. From there, you can manage your profile and view past orders.