CHANGES AND RETURNS
At MyCrazy, you are our top priority, and we want to ensure customer satisfaction. We accept exchanges or returns within 14 calendar days from the moment the package is delivered.
If you need to make an exchange or return, each order will include a detailed sheet outlining all the steps to follow for a smooth and quick process. You can also download it here (Spanish version here)
If you have any questions or need further assistance, feel free to contact us. We’re happy to help! You can reach us at +34 93 13 13 146 or via email at comercial@multiboxes.com.
Garments must be tried on with underwear. Returned items must be CLEAN and in the same condition as when we sent them. We will only accept products that are in their original condition, have not bee nused, altered, or damaged, and include all tags. Exchanges or returns that do not comply with our policy will not be accepted.
Return or exchange shipping costs are the responsibility of the customer. In the case of a return, the product amount will be refunded, but shipping costs are non-refundable. We recommend using asecure, insured, and trackable courier service, as we cannot accept responsibility for any item that does not reach our facilities in Spain.
Return or exchange shipping costs are the responsibility of the customer. In the case of a return, the product amount will be refunded, but shipping costs are non-refundable. We recommend using asecure, insured, and trackable courier service, as we cannot accept responsibility for any item that does not reach our facilities in Spain.
Shipping times for items IN STOCK
Change of print or standard size: If your order doesn't quite convince you, but you still want a My Crazy garment, you have 14 calendar days upon receipt to manage both the size change and the change to another model. Due to our sustainable production system and limited stock, it's important that you notify us of the exchange within 48 hours from when you received your order by emailing us at info@bemycrazy.com with the following information:
- Name
- Order number
- Change to be made
Custom orders made to measure:
If your order doesn't quite convince you and it's a custom-made garment, with specific instructions from each customer, the exchange can be made for another size, model, or a gift card, but not for are fund of your money.